Harvard business review on increasing customer loyalty 
by Harvard Business School Publishing 
 - Boston, Mass:   Harvard Business Review Press  2011 
 - 221p., ind.  21 cm x 14 cm 
 - Harvard business review paperback series .
<br/><br/><label>ISBN: </label>9781422162521 
<br/><br/><label>Subjects--Topical Terms: </label><br/>behavioural science<br/>companies and the customers<br/>CRM<br/>customer loyalty<br/>customer relations<br/>data mine<br/>face forward<br/>grow<br/>mismanagement<br/>service<br/>service-profit chain to work
<br/><br/><label>Dewey Class. No.: </label>658.8343  / HAR