TY  - BOOK
AU  - Heffernan, Margaret
TI  - Beyond measure : the big impact of small changes
SN  - 9781476784908
U1  - 658.406 
PY  - 2015///
CY  - New York: 
PB  - TED Books, Simon and Schuster
KW  - industrial management
KW  - organizational change
ER  -