Unruh, James A. <br/><br/>
Customers mean business : six steps to building relationships that last 
by James A. Unruh 
 - Reading:   Addison-Wesley Publishing Company  1996 
 - xii, 212p., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0201590433 
<br/><br/><label>Subjects--Topical Terms: </label><br/>case studies<br/>cultivating pro customer employees<br/>customer relations<br/>customer service<br/>pro customer service<br/>success in business<br/>understanding customer
<br/><br/><label>Dewey Class. No.: </label>658.812  / UNR