TY  - BOOK
AU  - Whiteley, Richard C.
TI  - The customer driven company : moving from talk to action
SN  - 0201608138
U1  - 658.812 
PY  - 1991///
CY  - Massachusetts: 
PB  - Perseus Books
KW  - characteristics of customer driven company
KW  - customer champions
KW  - customer keeping vision
KW  - customer relations
KW  - customer service
KW  - voice of customer
ER  -