TY  - BOOK
AU  - Lankes, R. David (ed.)
AU  - Janes, Joseph (ed.)
AU  - Smith, Linda C. (ed.)
AU  - Finneran, Christina M. (ed.)
TI  - The virtual reference experience : integrating theory into practice
SN  - 9781555705121
U1  - 025.524 
PY  - 2004///
CY  - New York
PB  - Neal Schuman Publishers Inc.
KW  - approaching best practices
KW  - broader context of virtual reference
KW  - electronic reference services
KW  - guidelines for digital reference
KW  - virtual reference services
KW  - virtual services for real people
ER  -