TY - BOOK AU - Diamond, Jay AU - Litt, Sheri TI - Retailing in the twenty-first century SN - 9781563677052 U1 - 658.87 PY - 2009/// CY - New York: PB - Fairchild Publications, Inc. KW - advertising and promotion KW - brick and mortar retailing KW - buying and merchandising KW - customer service KW - designing the facility KW - human resource management KW - loss prevention KW - multiculturalism KW - promotion and customer service KW - retail environment KW - retailing KW - visual merchandising ER -