Ford, Lisa <br/><br/>
Exceptional customer service : going beyond your good service to exceed the customer's expectation 
by Lisa Ford, David McNair and Bill Perry 
 - Avon:   Platinum Press  2009 
 - xii, 195p., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>9781580624589 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / FOR