TY - BOOK AU - Gilmore, James H. AU - Pine, B. Joseph TI - Authenticity : what consumers really want SN - 9781591391456 U1 - 658.8343 PY - 2007/// CY - Boston: PB - Harvard Business School Press KW - consumer behavior KW - consumers' preferences KW - inauthenticity supply KW - product management KW - rendering authenticity ER -