TY - BOOK AU - Kolko, Jon TI - Well-designed : how to use empathy to create products people love SN - 9781625274793 U1 - 658.5 PY - 2014/// CY - Boston: PB - Harvard Business Review Press KW - consumer behaviour KW - design thinking KW - human behaviour KW - job KW - Joe gabbia KW - marketing research KW - new products KW - product design KW - product management KW - product-market fit KW - scope KW - seeking signals KW - shipping KW - strategy KW - vision ER -