Coppenhaver, Robert <br/><br/>
From voices to results : voice of customer questions, tools, and analysis : proven techniques for understanding and engaging with your customers 
by Robert Coppenhaver 
 - Birmingham:   Impackt Publishing  2018 
 - iv, 207p., app.  25 cm x 17 cm 
<br/><br/><label>ISBN: </label>9781783001446 
<br/><br/><label>Subjects--Topical Terms: </label><br/>consumer satisfaction<br/>customer loyalty<br/>customer relations<br/>marketing research
<br/><br/><label>Dewey Class. No.: </label>658.8343  / COP