TY  - BOOK
AU  - Dezenhall, Eric
AU  - Weber, John
TI  - Damage control : the essential lessons of crisis management
SN  - 9781935212249
U1  - 303.696584056 
PY  - 2011///
CY  - Westport, CT: 
PB  - Prospecta Press
KW  - crisis management
KW  - public relations
KW  - United States
ER  -