Winning behavior : what the smartest, most successful companies do differently
Terry R. Bacon and David G. Pugh
- New Delhi: Prentice-Hall of India Pvt. Ltd. 2008
- xv, 352p., ind. 23 cm x 16 cm
9788120334755
after-sales service behaviour brand breadth of offerings customer service distribution low price organisational behavior organisational effectiveness product market segmentation product uniqueness