Horovitz, Jacques <br/><br/>
Seven secrets of service strategy 
by Jacques Horovitz 
 - Harlow:   Financial Times Prentice Hall  2000 
 - xiv, 140p., bib., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0273635778 
<br/><br/><label>Subjects--Topical Terms: </label><br/>communication<br/>creating customer value<br/>customer satisfaction survey<br/>customers segmentation<br/>loyalty building<br/>marketing<br/>service management<br/>services
<br/><br/><label>Dewey Class. No.: </label>658.804  / HOR