Data mining techniques : for marketing, sales, and customer support
by Gordon S. Linoff and Michael J. A. Berry
- 3rd ed.
- Hoboken: John Wiley and Sons Ltd. 2011
- xl, 847p., ind. 24 cm x 18 cm
9788126534722
artificial neural networks attrition model business business goals case study chi-square test classic statistical techniques clusters communication channel cross-selling customer acquisition customer lifecycle customer relationship management data mining data mining methodology data processing data warehousing decision trees direct marketing campaigns histograms hypothesis tesing k-medians linear regression market basket marketing MBR network topologies prediction models profiling models retention social marketing time series variance standards daviation