TY - BOOK AU - Underwood, Jim TI - Competitive intelligence for dummies SN - 9788126543977 U1 - 658.472 PY - 2013/// CY - Hoboken: PB - John Wiley and Sons Ltd. KW - analysis techniques KW - applying advanced intelligence KW - business intelligence KW - communicating KW - competitive KW - competitor KW - customer service KW - delphi panels KW - forcasting industry trends KW - human intelligence KW - indexing data KW - information advantage KW - legal and ethical issues KW - marketing KW - mesuring value KW - monitoring social media KW - network KW - salesperson KW - scouring web KW - tracking speech patterns ER -