Finch, Lloyd C. <br/><br/>
Telephone courtesy and customer service: be your company's lifeline to customers 
byLloyd C. Finch 
 - 5th ed. 
 - New Delhi:   Viva Books Private Limited  2011 
 - xxxix, 425p., bib.  22 cm x 14 cm 
 - Viva-crisp fifty-minute .
<br/><br/><label>ISBN: </label>9788130918464 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer services<br/>telephone etiquette
<br/><br/><label>Dewey Class. No.: </label>658.8  / FIN