TY  - BOOK
AU  - Finch, Lloyd C.
TI  - Telephone courtesy and customer service: be your company's lifeline to customers
T2  - Viva-crisp fifty-minute
SN  - 9788130918464
U1  - 658.8 
PY  - 2011///
CY  - New Delhi: 
PB  - Viva Books Private Limited
KW  - customer services
KW  - telephone etiquette
ER  -