Successful service operations management (with CD) 
by Richard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton 
 - 2nd ed. 
 - Delhi:   Cengage Learning India Private Limted  2017 
 - xxii, 406p., ind.  25 cm x 20 cm 
<br/><br/><label>ISBN: </label>9788131517734 
<br/><br/><label>Subjects--Topical Terms: </label><br/>formulation strategy<br/>internet strategies<br/>outsouring<br/>servie quality<br/>strategi positioning<br/>supply and demand
<br/><br/><label>Dewey Class. No.: </label>658.812  / MET