Verma, Shalini <br/><br/>
Soft skills for the BPO sector 
by Shalini Verma 
 - New Delhi:   Dorling Kindersley (India) Pvt.Ltd  2009 
 - xii, 247p.  19 cm x 13 cm 
<br/><br/><label>ISBN: </label>9788131722206 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BPO<br/>communication in management<br/>communication skill<br/>corporate etiquette and cross- cultural communication<br/>india<br/>interpersonal relations<br/>managing stress<br/>offshore outsourcing<br/>self-management<br/>social intelligence
<br/><br/><label>Dewey Class. No.: </label>658.3112  / VER