Diller, Stephen Making meaning : how successful businesses deliver meaningful customer experiences by Stephen Diller, Nathan Shedroff and Darrel Rhea - Berkeley: New Riders 2006 - vi, 146p., ind. 23 cm x 16 cm ISBN: 0321374096 Subjects--Topical Terms: consumer goodsMarketingpsychological aspectspurchasingstrategic planning Dewey Class. No.: 658.812 / DIL