Goetsch, David L. <br/><br/>
Effective customer service : ten steps for technical professions 
by David L. Goetsch and Stanley B. Davis 
 - Noida:   Pearson Education  2012 
 - xvii, 292p., ind.  24 cm x 14 cm 
<br/><br/><label>ISBN: </label>9788131785928 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer services<br/>customer want<br/>dissatisfied custumers<br/>effective customer service<br/>internal cutomer satisfaction<br/>provide training
<br/><br/><label>Dewey Class. No.: </label>658.812  / GEO