TY  - BOOK
AU  - Goetsch, David L.
AU  - Davis, Stanley B.
AU  - Jaydeep Mukhrjee
TI  - Effective customer service : ten steps for technical professions
SN  - 9788131785928
U1  - 658.812 
PY  - 2012///
CY  - Noida: 
PB  - Pearson Education
KW  - customer services
KW  - customer want
KW  - dissatisfied custumers
KW  - effective customer service
KW  - internal cutomer satisfaction
KW  - provide training
ER  -