TY - BOOK AU - Chattell, Alf TI - Creating value in the digital era : achieving success through insight, imagination and innovation SN - 0333725271 U1 - 658.4062 PY - 1998/// CY - London: PB - MacMillan Press Ltd. KW - amplifying the human KW - creating customer KW - customer relationships KW - designing value creating capabilities KW - empowering the enterprice KW - journey success KW - organisational intelligence KW - principles digital economy KW - products KW - services KW - shaping markets KW - value creation ER -