TY - BOOK AU - Kotler, Philip AU - Armstrong, Gray TI - Principles of marketing SN - 9789332558472 U1 - 658.8 PY - 2016/// CY - New Delhi: PB - Pearson Education KW - advertising and public relations KW - business KW - communicating customer value KW - consumer buyer behaviour KW - consumer markets KW - creating competitive advantage KW - customer KW - direct and online KW - global marketplace KW - marketing KW - marketing channels KW - marketing strategy KW - microenvironment KW - new product development KW - personal selling and sales promotion KW - pricing strategy KW - products, services, and brands KW - retailing and wholesaling KW - sustainable ER -