Liker, Jeffrey K. <br/><br/>
The Toyota way to service excellence : lean transformation in service organizations 
by Jeffrey K. Liker and Karyn Ross 
 - Chennai:   McGraw Hill Education  2017 
 - xxviii, 419p., note., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>9789352604364 
<br/><br/><label>Subjects--Topical Terms: </label><br/>automobile industry and trade<br/>Japan<br/>lean manufacturing<br/>management<br/>Toyota Jidosha Kabushiki Kaisha
<br/><br/><label>Dewey Class. No.: </label>338.762920952  / LIK