TY  - BOOK
AU  - Liker, Jeffrey K.
AU  - Ross, Karyn
TI  - The Toyota way to service excellence : lean transformation in service organizations
SN  - 9789352604364
U1  - 338.762920952 
PY  - 2017///
CY  - Chennai: 
PB  - McGraw Hill Education
KW  - automobile industry and trade
KW  - Japan
KW  - lean manufacturing
KW  - management
KW  - Toyota Jidosha Kabushiki Kaisha
ER  -