Johnston, Robert <br/><br/>
Service operations management : improving service delivery 
by Robert Johnston, Graham Clark and Michael Shulver 
 - 4th ed. 
 - Noida, Uttar Pradesh:   Pearson India Education Services Pvt. Ltd  2018 
 - xxii, 462p., note., ind.  25 cm x 20 cm 
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer services<br/>management<br/>service industries
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH