TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham
AU  - Shulver, Michael
TI  - Service operations management : improving service delivery
SN  - 9789386873309
U1  - 658.812 
PY  - 2018///
CY  - Noida, Uttar Pradesh: 
PB  - Pearson India Education Services Pvt. Ltd
KW  - customer services
KW  - management
KW  - service industries
ER  -