TY - BOOK AU - Smith, Jaynie L. AU - Flanagan, William G. TI - Creating competitive advantage : give customers a reason to choose you over your competitors SN - 0385517092 U1 - 658.2 PY - 2006/// CY - New York: PB - Random House, Inc. KW - closes deals KW - competition KW - competitive advantage KW - competitive positioning KW - customer money KW - industrial management KW - price based competition KW - simply strengths KW - success in business ER -