Metters, Richard <br/><br/>
Successful service operations management 
by Richard Metters, Kathryn King-Metters and Madeleine Pullman 
 - Australia:   Thomson South-Western  2004 
 - xix, 374p., app., ind.  24 cm x 18 cm 
<br/><br/><label>ISBN: </label>9812542442 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer service management<br/>environmental<br/>formulating strategy<br/>internet<br/>new service development<br/>service quality<br/>strategy positioning<br/>yield management
<br/><br/><label>Dewey Class. No.: </label>658.812  / MET