Leppard, John <br/><br/>
Auditing your customer service 
by John Leppard and Liz Molyneux 
 - London:   Routledge  1994 
 - xii., 132p., app.  21 cm x 15 cm 
<br/><br/><label>ISBN: </label>0415097320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>basic product<br/>benchmarking organisation tuning<br/>customer service
<br/><br/><label>Dewey Class. No.: </label>658.812  / LEP