TY  - BOOK
AU  - Mody, Suresh M.
TI  - Total quality management : a management strategy to achieve and improve quality
U1  - 658.562 
PY  - 1999///
CY  - Bombay: 
PB  - National Centre for Quality Management 
KW  - celebration
KW  - communication
KW  - customer understanding
KW  - hierarchy of planning
KW  - quality improvement
KW  - quality management
KW  - quality planning
KW  - supplier upgradation
KW  - TQM
KW  - training
ER  -