TY - BOOK AU - Pfeiffer, J. William (ed.) TI - The trainers toolkit : compedium of design ideas on group activities, Vol. 2 U1 - 658.312404 PY - 2000/// CY - Mumbai PB - Ben Johnston Publishing Co. KW - communication KW - feedback KW - group process KW - miscellaneous KW - personal awareness KW - values clarification ER -