TY  - BOOK
AU  - Rai, Urmila
AU  - Rai, S. M.
TI  - Effective communication
U1  - 001.54 
PY  - 2003///
CY  - Mumbai: 
PB  - Himalaya Publishing House
KW  - case studies
KW  - channels
KW  - communication concepts
KW  - compalints
KW  - enquiries
KW  - interviews
KW  - job applications
KW  - letters
KW  - listening
KW  - mail
KW  - media
KW  - non verbal communication
KW  - orders
KW  - speeches
ER  -