TY  - BOOK
TI  - Achieving best practice in your business : quality management
U1  - 658.02 
PY  - 2004///
CY  - : 
PB  - The department of trade and industry
KW  - assessing
KW  - mission
KW  - process assessment
KW  - process improvement
KW  - values
KW  - vision
ER  -