Yeh, Raymond <br/><br/>
Zero time : providing instant customer value every time, all the time ! 
by Raymond Yeh, Keri Pearlson and George Kozmetsky 
 - New York:   John Wiley and Sons, Inc.  2000 
 - xiv, 270p., notes, ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0471382450 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cisco systems<br/>closing value gaps<br/>consumer satisfaction<br/>crossing chasm<br/>customer relations<br/>Dell<br/>FedEx<br/>general elctric<br/>progressive insurance<br/>quest
<br/><br/><label>Dewey Class. No.: </label>658.812  / YEH