TY  - BOOK
AU  - Crosby, Philip B
TI  - Quality is free : the art of making quality certain
SN  - 0451625854
U1  - 658.5 
PY  - 1980///
CY  - New York: 
PB  - Mentor Books
KW  - management style
KW  - quality assurance
KW  - quality cost
KW  - quality improvement
KW  - quality mangement
KW  - quality organizational status
ER  -