Zemke, Ron <br/><br/>
The service edge : 101 companies that profit from customer care 
by Ron Zemke with Dick Schaaf 
 - Middlesex:   Penguin Books Ltd.  1989 
 - xviii., 584p., bib., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>0452264936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business to business<br/>customer service<br/>financial<br/>food sales<br/>food service<br/>health care<br/>hotels<br/>management<br/>manufacturing<br/>operating principle<br/>pacesetters<br/>principles distinctive service<br/>retailing<br/>service industries<br/>technology<br/>travel<br/>US<br/>wheels
<br/><br/><label>Dewey Class. No.: </label>658.812  / ZEM