Balaraman, Murali <br/><br/>
Customer to human : the CX factor in modern business 

 - Gurugaon:   Penguin Random House  2021 
 - xvi, 327p., app., note.  22 cm x 14 cm 
<br/><br/><label>ISBN: </label>9780670095650 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business<br/>consumer satisfaction<br/>customer experience<br/>execution<br/>innovation<br/>strategy
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAL