Sims, Michael <br/><br/>
Agency account handling : avoiding blood sweat and tears 
by Michael Sims 
 - New Jersey:   John Wiley and Sons Inc.  2004 
 - xiv, 190p., ref., ind.  25 cm x 17 cm 
<br/><br/><label>ISBN: </label>0470871598 
<br/><br/><label>Subjects--Topical Terms: </label><br/>finances<br/>key accounts<br/>marketing<br/>mastering the moment<br/>new client<br/>relationship<br/>satisfaction<br/>service industries
<br/><br/><label>Dewey Class. No.: </label>658.804  / SIM