Sterne, Jim <br/><br/>
Customer service on the internet : building relationships, increasing loyalty, and staying competitive 
by Jim Sterne 
 - 2nd ed. 
 - New York:   John Wiley and Sons, Inc.  2000 
 - xvi, 351p., ind.  24 cm x 19 cm 
<br/><br/><label>ISBN: </label>0471382582 
<br/><br/><label>Subjects--Topical Terms: </label><br/>communication systems<br/>customer conversations<br/>customer relationship management<br/>customer services<br/>email<br/>extranets<br/>internet<br/>internet marketing<br/>world wide web
<br/><br/><label>Dewey Class. No.: </label>658.81202854678  / STE