Edvardsson, Bo (ed.) <br/><br/>
The palgrave handbook of service management 

 - Cham  Palgrave Macmillan  2022 
<br/><br/><label>ISBN: </label>978-3030918279 
<br/><br/><label>Subjects--Topical Terms: </label>--operations research and decision theory--innovation and technology management