Arussy, Lior <br/><br/>
Passionate and profitable : why customer strategies fail and ten steps to do them right 
by Lior Arussy 
 - New Jersey:   John Wiley and Sons, Inc.  2005 
 - xviii, 204p., app., ind.  24 cm x 16 cm 
<br/><br/><label>ISBN: </label>0471713929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>change our organisation to avoid the silo-based customer trap<br/>consumer satisfaction<br/>critical choice<br/>customer relations<br/>customer services<br/>customer strategies<br/>customers do we neglect<br/>employ functional robots or passionate evangelists<br/>management<br/>post-sales dialogue and service<br/>relationships<br/>strategic planning<br/>understanding the fatal mistakes
<br/><br/><label>Dewey Class. No.: </label>658.802  / ARU