Heil, Gary <br/><br/>
Employee management and customer service in the retail industry 
by Gary Heil and Chris Thomas 
 - New Jersey:   AuthorspresJohn Wiley and Sons, Inc.  2006 
 - xiii, 190p., glos., ind.  23 cm x 19 cm 
<br/><br/><label>ISBN: </label>047172324X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>building core values<br/>customer service and relationship building<br/>employee benefits<br/>employees<br/>federal employment laws<br/>job description<br/>managing in difficult situation<br/>managing union employees<br/>personnel management<br/>retail trade<br/>retention and motivation<br/>technology and trends
<br/><br/><label>Dewey Class. No.: </label>658.8700683  / HEI