TY  - BOOK
AU  - Heil, Gary
AU  - Thomas, Chris
TI  - Employee management and customer service in the retail industry
SN  - 047172324X
U1  - 658.8700683 
PY  - 2006///
CY  - New Jersey: 
PB  - AuthorspresJohn Wiley and Sons, Inc.
KW  - building core values
KW  - customer service and relationship building
KW  - employee benefits
KW  - employees
KW  - federal employment laws
KW  - job description
KW  - managing in difficult situation
KW  - managing union employees
KW  - personnel management
KW  - retail trade
KW  - retention and motivation
KW  - technology and trends
ER  -