TY - BOOK TI - Business process management forum: BPM forum 2016, Rio de Janeiro, Brazil, September 18-22, 2016, proceedings SN - 978-3-319-45468-9 U1 - 005.7 PY - 2016/// CY - Cham: PB - Springer KW - application software KW - business KW - computer science KW - industrial management KW - management information system UR - http://link.springer.com/book/10.1007/978-3-319-45468-9 ER -