TY  - GEN
AU  - Spencer-Oatey, Helen
AU  - Kadar, Daniel Z.
TI  - Intercultural politeness: Managing relations across cultures
SN  - 978-1316628638
U1  - 303.482 
PY  - 2023///
CY  - Cambridge
PB  - Cambridge University Press
KW  - intercultural communication
KW  - cross-cultural studies
KW  - interpersonal relations
KW  - courtesy
N1  - Recommended by: Manisha Shelat; Content:

1. Introduction; Part I. Conceptual Foundations: 2. Conceptualising politeness; 3. Conceptualising culture; Part II. Evaluating Politeness across Cultures: 4. Overview of the politeness evaluation process; 5. Contextual assessments and culture; 6. Norms, expectations and culture; 7. Evaluation warrant 1: culture and the bases of rapport; 8. Evaluation warrant 2: culture and conceptions of the socio-moral order; 9. Making judgements and culture; 10. Application: data analysis sample and practice; Part III. Managing Politeness across Cultures: 11. Managing politeness across cultures: an overview; 12. Responding to offencess and restoring relations; 13. Dealing with disagreement and conflict; 14. Maintaining smooth intercultural relations; 15. Initiating and fostering positive intercultural relations; Part IV. Implications and Concluding Comments: 16. Implications for politeness theory; 17. Implications for the intercultural field
ER  -