Sutton, Robert I. <br/><br/>
The friction project: How smart leaders make the right things easier and the wrong things harder 

 - London  Penguin Random House  2024 
 - x, 293p., note., ind., 22 cm X 13 cm 
<br/><br/> Recommended by: Shailendra Raj Mehta 
<br/><br/> Content:<br/><br/>Part I: Setting the stage. Introduction: Why friction is terrible and wonderful, and how you can fix it<br/>Our friction project<br/>Part II: The elements friction fixing. A trustee of others' time<br/>Friction forensics: The easy way or the hard way?<br/>How friction fixers do their work: The help pyramid<br/>Part III: The friction traps: Intervention points for friction fixers. Oblivious leaders: Overcoming power poisoning<br/>Addition sickness: Putting the subtraction mindset to work<br/>Broken connections: On preventing coordination snafus<br/>Jargon monoxide: On the drawbacks and (limited) virtues of hollow and impenetrable babble<br/>Fast and frenzied: When and how to apply good friction<br/>Part IV: The wrap-up. Your friction project 
<br/><br/><label>ISBN: </label>978-0241594858 
<br/><br/><label>Subjects--Topical Terms: </label>--industrial management--decision making--problem solving--leadership--organizational change
<br/><br/><label>Dewey Class. No.: </label>658.403