TY  - GEN
AU  - Sutton, Robert I.
AU  - Rao, Huggy
TI  - The friction project: How smart leaders make the right things easier and the wrong things harder
SN  - 978-0241594858
U1  - 658.403 
PY  - 2024///
CY  - London
PB  - Penguin Random House
KW  - industrial management
KW  - decision making
KW  - problem solving
KW  - leadership
KW  - organizational change
N1  - Recommended by: Shailendra Raj Mehta; Content:

Part I: Setting the stage. Introduction: Why friction is terrible and wonderful, and how you can fix it
Our friction project
Part II: The elements friction fixing. A trustee of others' time
Friction forensics: The easy way or the hard way?
How friction fixers do their work: The help pyramid
Part III: The friction traps: Intervention points for friction fixers. Oblivious leaders: Overcoming power poisoning
Addition sickness: Putting the subtraction mindset to work
Broken connections: On preventing coordination snafus
Jargon monoxide: On the drawbacks and (limited) virtues of hollow and impenetrable babble
Fast and frenzied: When and how to apply good friction
Part IV: The wrap-up. Your friction project
ER  -