TY  - BOOK
ED  - Disney Institute
TI  - Be our guest: perfecting the art of customer service 
SN  - 9780786853946
U1  - 658.812 
PY  - 2001///
CY  - New York
PB  - Disney Editions
KW  - Disney Institute
KW  - amusement parks
KW  - customer services
KW  - Florida--Orlando
KW  - Walt Disney world
N1  - Recommended by:  Shailendra Raj Mehta
ER  -